We accept returns for refund within 15 calendar days from the date you receive your order.
We accept returns for an online credit for non-final sale items up to 30 calendar days from the date you place your order.
Items marked clearance cannot be returned, refunded or exchanged. For any questions, please contact firstname.lastname@example.org
Returns must be issued as credit to the original form of payment. If this is not possible, returns will be issued in the form of store credit.
If any returns do not meet these requirements, you will be contacted and the items returned to you. We reserve the right to refuse a refund if the items have any signs of wear, alteration, misuse or damage.
Damages must be reported within 3 days of receiving merchandise or cannot be returned.
Gift Cards and Final Sale/Clearance category items are final sale and may not be returned or exchanged.
Items returned to us with makeup, deodorant, perfume or similar product stains will be shipped back to you and are subject to additional shipping cost.
Please refer to the Return Policy above and online to ensure that your return meets the criteria stated.
Please email us at email@example.com prior to returning any merchandise. Securely repackage your items. Enclose a copy of the receipt and completed email.
Please note that shipping and handling charges are not refundable. The cost of the return shipping of 5.00 will be deducted from your refund or store credit. Return shipping costs are currently not reimbursed by Asana Yoga Wear.
Prior to returning an item please email firstname.lastname@example.org for a RMA#
SEND RETURNS TO:
Asana Yoga Wear
4308 Eagle Crest Dr
Eagan, MN 55122
If your package arrives at Asana Yoga Wear within the 30-day timeline specified above, your refund will be processed in the original form of payment within two weeks from the date we receive the item(s). You will be notified via email to the address listed on your account when this transaction took place. Your banking institution may require additional days to process and post this transaction to your account once they have received the information from Asana Yoga Wear.
Refused or undeliverable packages are subject to return shipping costs that vary by shipping method used in the original order.
Overnight and 2nd Day Air: $18.00 return cost.
3 Day Shipping and Ground Shipping: $7.00 return cost.
If you choose not to have your order re-delivered, we can refund you the cost of the items, but the original shipping cost and the undeliverable charge from the carrier will be deducted from the refund as well as a 20% restocking fee.
What is the status of my order?
You can review the status of your order by clicking on the My Account link at the top of the page, where you can Sign In to your account to view your order status and history.
How do I change or cancel my order?
If you need to make any changes to your order, please email email@example.com immediately after making your purchase. We are open Monday-Friday from 9:00 AM-5:00 pm MST. Once your order has been processed, we will be unable to modify the contents of your order. Changes in price, items going on sale and/or promotional codes are not valid on previous orders, we will be unable to modify orders placed prior to price changes. Orders cannot be cancelled once they have begun processing. We apologize for any inconvenience and will do our best to assist you.
How do I know if my order was placed?
Once you have completed your order, a confirmation email will be sent to the email address associated with your account. You may also view your order by clicking on the My Account link at the top right of the page and logging into your Asana Yoga Wear Account.
If you believe that you have received DEFECTIVE merchandise or that we shipped incorrect merchandise, or if you have any questions, concerns or just want to tell us how much you love us, please contact our warehouse immediately at firstname.lastname@example.org between the hours of 9:00-5:00 Monday-Friday MST.